System Integration
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Customer satisfaction has been the driving force behind our business growth. We have been investing in people and processes to sustain and improve service levels. It enabled us to achieve a long and mutually rewarding relationship with our existing customers and win many referral customers.
Our experience and expertise across the spectrum of IT services made us a preferred AMC Service provider in India.
Helpdesk Support: Our IT Helpdesk Services based on ITIL methodology, act as a Single Point Of Contact for customers. Helpdesk coordinates between customers and various support functions and organizations, from call logging to call closure.
Helpdesk monitors and drives activities like break-fix support, preventive maintenance, installation, Implementation, and up-gradation of IT infrastructure, IT audits, etc.
System Integration Methods
Typical System integration methods are divided into the following different categories:
POINT-TO-POINT INTEGRATION
One could argue that a point-to-point integration (or point-to-point connection) is not a system integration as such since there are only two system components involved. However, while it lacks the complexity of “true” system integration, it still connects a system to another system for them to function together. Typically, such point-to-point integration handles only one function and does not involve any complex business logic. Many cloud-based applications offer these types of point-to-point integrations as productized, “out of the box” integration modules for the most common IT systems.
VERTICAL INTEGRATION
In the vertical integration method, the system components (sub-systems) are integrated by creating functional “silos”, beginning with the basic bottom function upward. This is normally a relatively simple and easy method that only involves a limited number of systems (more than two), but on the other hand, this integration method is quote rigid and more difficult to manage in the long term as any new functionally will require its own functional ”silo”. Still, this method can be used effectively to create simple integrations, that only need to address a single function.
STAR INTEGRATION
Star integration means that a system where each sub-system is connected with other sub-systems using point-to-point connections. This allows for more functionality, but as the number of integrated systems increases the number of integrations also increases significantly, and the management of the integrations becomes very demanding. As an example, to connect ten systems to each other using this method, will require 45 separate integrations, and every time there is a change in one system, nine connections may need to be re-done as well. Sometimes Star Integration is there for also referred to as “Spaghetti Integration” as an analogy to “Spaghetti code”.
HORIZONTAL INTEGRATION
In horizontal integration, a separate sub-system is used as a common interface layer between all sub-systems. Very often this layer is referred to as an Enterprise Service Bus (ESB). This method allows each sub-system to have just one single interface to communicate with all the other sub-systems connected to the common interface layer (i.e., with ten system, there are only ten connections). The benefit of this method is also that each sub-system can be changed or even replaced without having to re-do the interfaces of any other systems.
COMMON DATA FORMAT INTEGRATION
Integration of different IT systems to each other usually requires that the data coming out from one system needs to be transformed to a different data format used by the receiving system. As with the Star Integration, if each transformation needs to be done system-by-system basis, the number of data transformations increases significantly and becomes a high maintenance task. To overcome this problem, the common data format approach, allows each system to do only one data conversion from its native format to the common (and vice versa). This way the number of required data transformations is just as high as the number of the sub-system.